RotorAgent.ai — Privacy & Data Policy
Last updated: June 2026
Plain-English version. This is how we actually handle your shop's data — no fine print games.
RotorAgent is built by people who think quick, reliable repair of American industrial
equipment is in everyone's interest. Part of how we deliver that is by learning from
the real work shops do. This page tells you exactly what we collect, how we use it,
what we share, and the control you keep. If anything here is unclear, ask us directly.
1. What RotorAgent is
RotorAgent is a smart-intake and diagnosis-support assistant for electric-motor
repair shops. You submit whatever you have about a job — a photo of the nameplate,
condition photos, answers to a few symptom questions, and/or bench/field test
readings — and RotorAgent returns a first-pass diagnosis differential, an honest
read on whether the case is decidable now or needs a bench test, and the
recommended next step, for your expert to review. **The human decides; RotorAgent
supports the judgment, it does not replace it.** *(This version does not price or
quote — it is a diagnostic-support tool.)*
2. What we collect
Equipment & repair data (the core of the product). For each job you enter:
the job ID, nameplate data (make/model, HP, voltage, RPM, frame, enclosure, etc.)
typed or read from a photo you upload, condition photos, your answers to the symptom
questions, bench/field test readings (insulation resistance/megger, polarization
index, surge, winding resistance, RTD temperatures, vibration), any free-text notes,
and — when entered later — teardown findings and the confirmed root cause.
Your corrections. When your expert edits or confirms a draft diagnosis, we record
the original draft and the corrected version. This is how the system learns.
Account & shop data. Your shop name, login credentials, and basic usage timestamps.
What we do NOT require. We do not need your end customers' names, addresses,
phone numbers, or any payment information. RotorAgent is about equipment and repairs,
not people. *Note:* free-text fields (symptom, notes) are yours to fill — if you
happen to type a customer's name into a note, it will be stored as you wrote it, so
keep free text equipment-focused if you'd rather it not appear.
3. How we use your data
To run your RotorAgent. Your jobs are the memory that makes your drafts accurate.
When a new motor comes in, RotorAgent looks at your similar past jobs to ground its
first-pass — so the tool gets sharper the more your shop uses and corrects it.
To improve RotorAgent for the whole field. This is core to our mission, so we
state it plainly: **we use repair data and corrections across shops to improve the
underlying RotorAgent intelligence** — the diagnostic models, the failure taxonomy,
the accuracy of estimates. The goal is a shared, ever-improving knowledge base for
American industrial repair, so that hard-won expertise stops disappearing when senior
techs retire. When your shop contributes corrected jobs, you are helping build that.
How we protect you while doing it. Improvements are built from the technical
*patterns* in repair data — equipment types, failure modes, what fixes what, how long
it takes — not from your business identity. We do not expose your shop's name,
pricing rules, margins, or customer relationships to other shops. Another shop's
RotorAgent never sees your records, your prices, or who your customers are. The shared
intelligence is the engineering knowledge; your commercial information stays yours.
4. What we share
- We do not sell your data.
- **We do not expose your shop's identity, pricing, or customer information to other
shops or to the public.**
- Service providers we rely on to run RotorAgent:
- *Hosting & database* (e.g. Render, Supabase) — stores your data securely on our behalf.
- *AI reasoning* (e.g. Anthropic) — job text is sent to generate a draft and is
not retained by them to train their public models under their commercial terms.
A current list of providers is available on request.
- Legal — we may disclose data if required by law.
5. Your control
- It's your data. You can request a full export of your shop's records at any time,
in a standard format.
- Deletion. You can ask us to delete your shop's data; we will remove your
identifiable records and account information.
- Opt-out of cross-shop improvement. If you would prefer your data not contribute
to the shared intelligence layer, tell us and we will honor it; your own RotorAgent
keeps working from your own history either way.
- Questions or corrections. Reach us at [CONTACT EMAIL].
6. Security
Data is encrypted in transit and at rest. Access is restricted to authorized
RotorAgent personnel. Each shop's records are isolated from other shops' records in
our database.
7. Honest limits
RotorAgent produces draft diagnostic assessments for an expert to confirm. It is
not a substitute for teardown, inspection, instrument testing, or professional
judgment, and we do not guarantee the accuracy of any draft. Final diagnostic and
repair decisions are always the shop's.
8. Changes
If we change this policy in a way that materially affects how we use your data, we'll
tell you — we won't bury it.
*RotorAgent.ai · [BUSINESS ENTITY] · [ADDRESS] · [CONTACT EMAIL]*